CUSTOM INQUIRY

if you don't see something you love, or fits you, please feel free to reach out to me personally and we can discuss doing a custom order for you! below is some FAQ about custom orders and any information you might need to know. 

how does it work?

reach out to me via contact form, e-mail, or instagram direct messaging to get the ball rolling. in your initial message please include photos of designs and stones from my previous pieces as inspiration as well as any details of things you'd like to add or remove. i will pull stone options from my collection to send over, and then we can move forward from there. my customs are 16-18 weeks out for completion from initial paid deposit. once i begin working on your custom i do reach out to connect and ensure that we can move forward with original design and size we discussed. i do not accept custom inspiration photos from other makers. 

tell me about pricing?

the pricing of a custom is the same as pricing for a piece to be released during an online collection. cost is based on the stone, silver supplies, and labor. this all can vary based on the grade/mine of stone, thickness of stone, how large and detailed the design is. sometimes the simple designs take just as much time too! when requesting a custom, the prices may vary greatly depending on stone and designs. don't be afraid to tell me your budget right away as i have designs and stones that can fit most if not all budgets!

how and when do i pay?

custom orders require a 50% non-refundable deposit to secure the stone and reservation. payments are collected via pay-pal, quickbooks, or shopify invoice. if you need smaller payments in order to move forward, my website offers after pay and shop pay that can be used as well. the remaining payment is to be completed within 48 hours of the piece being completed. orders must be paid in full prior to shipping.

can i return?

no. this piece is made with you in mind in regards to design, stone, and sizing. if your heirloom arrives damaged please contact me within 48 hours upon delivery to discuss other options. 

thank you for reading through FAQ's regarding custom orders. if there is anything i haven't answered for you feel free to fill out the inquiry or send us an e-mail!